Frequently Asked Questions

We are an online/retail company based in Southern Arizona. We've been in business since March of 2000. We carry a complete line of disability products for people with hearing, visual and speech impairments.  We also offer an extensive selection of mobility aids such as walkers and other products for those with limited mobility. Read brief history of Assistech.

We sell a wide variety of assistive devices such as: amplified telephones, phone accessories, TTYs, signalers, watches, alarm clocks, bed shakers, TV/personal listening aids, and auditorium-type systems for the hearing impaired. We also carry books, videos, hearing aid batteries, and a whole selection of products for the visually impaired and physically challenged. View our complete line of products.

We are here to help. Feel free to give us a call or check our website. There are several online shopping guides and comparison charts available to you. They include: How to Choose an Amplified Telephone, Amplified Corded Phones, Amplified Cordless Phones, TTY Telephones, Phones for the Blind and Visually Impaired, and A Primer on Assistive Listening Devices. You may also use the search box to look for specific (or generic) items. For example, "one-button talking watches", "talking watches", or "watches for the blind".

We back our products with a 30-day money back guarantee, with the exception of opened computer software, hearing aid batteries, and products used on the body such as thermometers. These items are not returnable. Factory warranty varies from 90 days to 5 years, depending on the brand and model.

Sorry, this service is not available at this time. In the future we're looking to implement gift-wrapping for items that we ship from our warehouse.

If you have a tracking number handy, you can track your order at http://www.azhearing.com/cgi-bin/shopper.cgi?display=tracking. Otherwise, call us for a tracking number.

The final shipping costs may be different for heavier-than-average items, drop shipments or multiple items on the same order. Any additional charges will be communicated prior to shipping. 

International orders (including to Canada) may incur import taxes and duty fees upon product arrival. Unclaimed international packages must be returned to us and the buyer is responsible for the shipping and/or any other charges. International customers must pay for shipping both ways if a replacement is needed. More Information

It is our policy to ship the merchandise as quickly as possible. If any item is on back order, you will hear from us. Shipping charges are non refundable.

If a shipment is refused, buyer will be charged the shipping fee plus any fees associated with the returned package in addition to a 15% restocking fee. In case of package re-routing or of an incomplete/incorrect shipping address, there is a charge for UPS address correction.

We accept Visa, Mastercard, Discover, American Express, personal checks and money orders drawn on the USA and payable to "Assistech, Inc." International credit cards are accepted on a selective basis. If you represent a business or governmental agency, you may submit a Purchase Order for approval. Purchase Orders are normally accepted upon credit verification. We also accept vouchers from the Arizona Telecommunications Equipment Distribution Program (call 800-352-8161 for details). Qualified low-income customers may take advantage of our Payment Plan. If none of these options work for you, you may wish to pay by check or money order!

You certainly can. Please keep in mind that orders paid by check will be delayed by 7-10 days for the check to be cleared. If you wish to pay by check or money order, please print an Order Form, fill it out and mail it to our Tucson address with your payment.

You certainly can. Keep in mind, however, that we cannot make your credit card go through. We use the same Address Verification System (AVS) for our telephone orders. If you're going to give us the same billing address that you used before, your credit card will most likely fail once again! Try adding the last four digits to your ZIP code - a lot of times, this works. If it doesn't, call your credit card company to get an approval/authorization code, then call us so we can complete your order. Another option is to bill on a different credit card or pay by check or money order!

You might want to consider our Payment Plan.

Please check our special promotion page to find out.

We can get you many products that are not listed on our website. Just let us know what you need and we'll do our best to find it for you.

Try using the search box to find the item or information that you're looking for. If this doesn't work, please feel free to give us a call. There are many reasons why a page cannot be found: (1) the page name may have changed, (2) the item or product may have been discontinued or (3) the information is outdated and may have been taken offline.

We've been in business since March of 2000. You can check our company's reliability report with the Better Busines Bureau. Several of our customers have provided unsolicited testimonials about their shopping experience with us. Our shopping cart is secured with 128/256 bit strong SSL encryption by Digicert. We do not store any sensitive information (such as credit card numbers) on our server.

If for any reason, you wish to return a product, returns can only be accepted if the item is (1) in "like new" condition and without any signs of alteration from its original state, (2) returned with all of its contents and packaging placed into an outer carton to preserve the condition of the original box, 3) all instructions, warranties, and any accessories that come with the item are enclosed, and (4) a copy of the return form (if available) must be enclosed. We reserve the right to refuse the item(s) or charge a restocking fee if any of these materials are missing. Please notice that there is a 20% restocking fee on the return of Gentex smoke detectors and 15% on mobility aids such as walkers and scooters. Electronic magnification systems and other more expensive items for the visually impaired also have a restocking fee.  

All products must be returned within 30 days from the date of receipt. The sender is responsible for the shipping charges.

Because of health department regulations, we cannot accept returns of items that have been used on the body, such as thermometers, eye-care products, etc. Opened computer software and hearing aid batteries are non returnable. Once installed, wired smoke detectors from Gentex cannot be returned.

Shipping charges are non refundable. Please call 866-674-3549 (toll free) for a return authorization number prior to shipping any item back to us.

No. We do not accept any returns for credit after the 30-day trial period. If you have no use for the item, you might consider donating it to an institution or somebody who may need it or try selling it on eBay!

Sorry, we no longer sell hearing aids.

Very unlikely. You will need to contact your insurance company to find out.  At this time we do not deal with insurance companies.

Due to a conflict of interest we are not allowed to provide hearing loss certifications for the Arizona Telecommunications Equipment Distribution Program (AZTEDP). However, as an AZTEDP vendor, we'll gladly accept your Voucher once it's been issued.